KING OF PRUSSIA, PA – (BUSINESS WIRE) –Sagent, a monetary expertise firm modernizing client and mortgage lending companies for main U.S. banks and lenders, in the present day introduced an extension of its five-year partnership with its North Carolina headquarters. First Residents Financial institution. The extension marks twenty years of collaboration on Sagent’s consumer-focused, enterprise-grade lending companies platform.
Since its inception in 1898, First Residents has strengthened its dedication to serving to its purchasers thrive by constructing lasting relationships and keeping track of their long-term success. First Residents combines accessible human assist with progressive digital banking instruments to maintain purchasers in charge of their monetary livelihoods. With $ 49 billion in property, First Residents Financial institution offers private, enterprise and business banking companies by means of greater than 500 branches in 19 states. The muse of First Residents’ success is the sustainability of Ceaselessly First financial institution© model, based on a customer-centric and community-driven philosophy.
The buyer-centric method to mortgage administration is a expertise stack constructed round that of Sagent. LoanServ, a robust recording system, and CARE (previously Account Join), a customer-centric, customer-centric dashboard that helps admins effortlessly handle performing and non-performing loans and ship top-notch customer support in actual time.
“At First Residents, we all the time say banking is about individuals. As one of many nation’s largest family-owned banks, we perceive that our purchasers’ monetary selections have profound and numerous impacts on their households, companies and communities, ”stated Brian Kunar, Senior Vice President and Director of Mortgage Companies at First Residents Financial institution. “Sagent’s consumer-centric method to mortgage administration suits completely with our broader expertise technique, which goals to equip our associates and purchasers with the instruments that enhance the general monetary well being of the communities we serve.” . ”
Whereas LoanServ informs quick and correct mortgage on-boarding and permits customer support groups to handle advanced borrower requests with speedy leads to only one name, CARE offers debtors with highly effective self-service options and immediate entry. to real-time experience in order that they get the care they want. want it after they want it to maintain owners in charge of their monetary future.
“First Residents has gained a aggressive benefit as a result of they grasp a contemporary, extremely tactile multi-product expertise,” stated Dan Sogorka, CEO and President of Sagent. “Even the very best expertise is simply good for the individuals who use it, and we pleasure ourselves on serving to First Residents complement their unparalleled customer support with good expertise that delivers value financial savings, will increase compliance and, most significantly, delivers glad prospects. ”
Powered by Sagent’s suite of companies, First Residents have skillfully navigated coverage shifts and shifts in consumer wants in 2020, leveraging the seamless interplay between LoanServ and CARE to adapt to each CARES deployment with trendy borrower self-service and real-time configuration (somewhat than coding.) to make sure full compliance with real-time coverage modifications.
As a contemporary, consumer-focused mortgage administration system, Sagent permits America’s main financial institution and non-bank lenders to rent, take care of, and retain hundreds of thousands of householders.
Study extra concerning the merchandise
Sagent modernizes the lending and residential possession expertise for mortgage managers and hundreds of thousands of shoppers. Servers use our versatile, scalable and configurable options to have interaction debtors and construct buyer loyalty, cut back service prices, guarantee compliance, and enhance the worth of service rights all through full market cycles. Sagent is a three way partnership that mixes a long time of innovative fintech experience from Fiserv Inc. with Warburg Pincus’ experience in rising expertise corporations. Go to www.sagent.com to be taught extra.
About First Residents Financial institution
As one among America’s largest family-owned banks, First Residents is thought to strengthen its monetary energy for its private, skilled, enterprise and wealth administration purchasers. Based in 1898 and headquartered in Raleigh, North Carolina, First Residents gives a variety of monetary merchandise and operates a community of greater than 500 branches in 19 states, many in excessive progress markets. First Residents Financial institution is a significant subsidiary of First Residents BancShares Inc. (Nasdaq: FCNCA), which has greater than $ 49 billion in property. For extra info, name toll free 1-888-FC DIRECT (1-888-323-4732) or go to firstcitizens.com. First Residents Financial institution. Ceaselessly First®.